Shipping policy
Below is our shipping policy for International customers only. Switch to the North America or United Kingdom stores for relevant information regarding those locations.
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated in the cart at checkout.
The shipping fee calculated during the checkout process does not include duties and taxes. You are responsible for any duties and taxes associated with the import of your shipment into the destination country.
Duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries we ship to. Value Added Tax (VAT) rates are set by the destination country.
If you decline or fail to pay any applicable duties, taxes, or customs charges, your shipment may be delayed, returned to us, or abandoned by the destination country's customs authorities. Any shipping, return, duty, or storage costs incurred as a result are your responsibility and are non-refundable, and any refund for returned goods will be net of these costs.
Our warehouse is located in Hong Kong, and we ship Monday - Friday. Orders usually ship from our warehouse within 24-48 hours after the order is placed.
Once shipped, international delivery typically takes 5-20 business days depending on the destination country and selected shipping speed. These are estimates only and are not guaranteed. Delivery times do not include any delays caused by customs clearance in the destination country, which are outside our control.
As soon as your order has shipped, we will send you an email with tracking information. If you have not received a shipping confirmation email within 3 working days of placing your order, please email help@WobbleWorksinc.com.
Depending on the size of your order, your order may arrive in multiple boxes. The tracking number you received in your shipping confirmation email is a master tracking number. When you track your order using the master tracking number, you can view the tracking numbers of all boxes included in your shipment.
While we work with reliable carriers, there are sometimes glitches or errors on the carrier's end. We recommend using your tracking information to check with your postal carrier for packages marked as "delivered" that did not show up.
Risk of loss and title for all items pass to you upon our delivery of the shipment to the carrier. While we are not liable for loss, theft, or damage occurring after dispatch, we will assist you in filing a claim with the carrier where a package is lost or damaged in transit. Please contact us at help@WobbleWorksinc.com to begin a claim.
